A unique type of technology now enables fraudsters to fake the number they are calling from by making a false number appear on your caller ID. It’s extremely effective, because the number displayed appears to be your bank’s correct contact number.
This scam is called number spoofing. Using specialized technology, the number appears on the victim’s caller ID display. The fraudsters may call to say there is a charge you need to verify or you might receive a text saying someone from Georgia’s Own will contact you. If you receive either of these, you need to call our numbers to confirm if we called you or sent you a text.
Here is what you need to know:
- Don’t trust caller ID. Scammers can spoof any number so it looks like they are calling from a particular company, even when they’re not.
- Don’t give personal information. Don’t provide any personal or financial information unless you’ve initiated the call and it’s to a phone number you know is correct. Georgia’s Own would never ask members to verify your full SS#, full card number, card expiration date, CVV or PIN number.
- If you get a robocall, hang up. Don’t press 1 to speak to a live operator or any other key to take your number off the list. If you respond by pressing any number, it will probably just lead to more robocalls.
The best advice to beat the scam is simple – never assume that someone is who they purport to be just because the number displayed on your caller ID matches that of an organization you know. Always be suspicious if you’re asked for your four-digit PIN or full online banking passwords. Same goes for transferring or withdrawing money or giving your card to a courier. Remember, your Credit Union will never ask you to do any of these things.
Is this person using the name- D. Gray Mathis affiliated with Georgias Own Credit Union?
Kim — No, that person is not affiliated with Georgia’s Own. We’ll never call or text asking for personal information. If you’ve received a suspicious email, text, or call from someone claiming to be from Georgia’s Own, please call us at 800.533.2062.
Got a text from “Georgia’sOwn” stating I have an urgent message at a url with the words “to clear this matter”. I know it’s a scam because I don’t have an account here & the urgency usually means fraud. But maybe this will help someone else who gets it.
Lisa — Correct, this is a scam! We’ll never send you a call or text like that or ask for personal information. You can report this to Member Services by calling 800.533.2062.
I received a text saying there was a $398 charge for target, but I don’t have an account with you guys. It is clearly a scam. I can send you the screen shots, if you want.
Cindy — Thanks for letting us know! We’ll pass this along to our fraud team.
Hi,
I am trying to find the member Id which was never provided to me in full for online access and they are requesting for SSN, date of birth, address and all sort of information. I initiated the call but why do we have to provide full details?
Thanks
Lalitha — We appreciate your feedback! We ask those verification questions to ensure that no one is gaining unauthorized access to your account.
I got a phone call and it came up with the Georgia’s Own Credit Union fraud line and I got a text stating my account was going to be closed and I requested it and it would be 7 to 10 days before I would get a check cut. The person kept calling back me adamantly stating they would never VERBALLY ask for account info but he wanted me to give him on the keypad the last 10 digits of my debit card number. Then he said I can’t go to the branch to correct this that only the fraud can do it. Every time I hung up he would call back and be more and more angry and adamant that my account was now closed and there’s nothing I can do about it. Well unless I gave him information to remove my debit card from my digital wallet he said that I could not do it. But the number came up on the caller ID as Georgia’s Own and so did the text. I am going to my bank first thing in the morning. If this is an actual fraud case they need to have a better way to identify themselves but I think it was spoofing.
Frank — Thanks so much for letting us know. We’ve passed this along to our security team and are looking into it. As a reminder, we’ll never ask you for that information, and if someone calls to request that, you can hang up and give us a call at 800.533.2062 to confirm whether it was someone from the Credit Union.
I just got a letter stating GA’s Own owes me a refund and they’ve the funds were turned over to the government. The law firm is in Florida and they’re asking for information. Can anyone confirm this? I do have an account
Karen — You can give us a call at 800.533.2062 and someone will be happy to help you.