Online Bill Pay | FAQ

Check out the following list of commonly asked questions. If you don't see the answer to a question you have, contact Member Services at (404) 874-1166 or (800) 533-2062.

1. How Do I Access The Bill Pay Service?
2. What Georgia's Own Services Must I Have To Enroll In Bill Pay?
3. How Do I Enroll In The Bill Pay Service?
4. How Much Does The Bill Pay Service Cost?
5. Are There Other Fees Associated With This Service?
6. What Equipment, Software, And/Or Connections Do I Need To Pay Bills?
7. Is My Account And Payment Information Safe?
8. What If I Have Questions Or Need Help?
9. Can I Test The Bill Pay Service Before I Enroll?

How Do I Access The Bill Pay Service?

To access the Bill Pay service, you must first sign in to Online Banking and click on the Bill Pay tab.

If you are currently a Online Banking user, click HERE to sign in now.

If you are not currently a Online Home Banking user, click HERE for instructions on getting started.

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What Georgia's Own Services Must I Have To Enroll In Bill Pay?

You must maintain an All Access Checking/Checking account. Bills can only be paid from a Checking account. You must also be enrolled in Online Home Banking.

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How Do I Enroll in the Bill Pay Service?

When you sign in to Online Banking, click on the Bill Pay tab. All of your enrollment information will be sent automatically. You will be directed to an enrollment page where you must verify your information, enter your birth date, select a default payment account*, and agree to the Terms and Conditions. After you click on the Enroll button you will be sent to the Bill Pay home page and can begin paying bills.

(*Your All Access Checking/Checking account number is sent in the format that appears at the bottom of your checks. Each account number will begin with 710130 and end with each individual account’s 6 or 7-digit MICR number.)

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How Much Does the Bill Pay Service Cost?

There is no charge for the Online Bill Pay service.

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Are There Fees Associated With This Service?

Insufficient Funds (NSF) Fee - $52.00 ($22.00 Online Bill Pay Service Fee, $30.00 Georgia's Own Credit Union Fee)

Stop Payment Fee - $28.00

Overnight Mailing Fee - $20.00

You should note that you may incur other charges. These include charges for normal checking account fees and service charges.

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What Equipment, Software, And/Or Connections Do I Need To Pay Bills?

The following is a list of system and browsers that are classified as "Certified" and "Supported" for Bill Pay. While the bill pay application functions properly with other browser and platform combinations, we recommend those listed below.

Microsoft Windows

• Internet Explorer 6.0 (Windows XP, Windows 2000, & Windows 98)
• AOL 9 (Windows XP)
• Mozilla Firefox 1.5 (Windows XP)
• Mozilla Firefox 1.0.6 (Windows XP)

Macintosh

• Safari 2.0 (OS X 10.4x)
• Safari 1.3 (OS X 10.3x)
• Firefox 1.5 (OS X 10.3x)

Browser Options

JavaScript must be enabled for the application to function properly.

Screen Resolution

• 800 x 600 VGA or 1024 x 768 VGA
• Windows Display Properties Settings should be 96 dpi (Windows default)
• Browser text should be Medium

Blocked Browsers

The following browsers are programmatically blocked from use because the browsers affect the ability to successfully make a payment:

• Microsoft Windows: Compuserve (Win 98, Win 2000, XP)
• Macintosh: Microsoft IE 5.1.7 (OS X all 10.x)

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Is My Account And Payment Information Safe?

Yes, Online Bill Pay uses SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection. The system also uses 128-bit encryption to make your information unreadable as it passes through the internet.

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What If I Have Questions Or Need Help?


If you have questions or need help with using the system (setting up merchants, paying a bill, starting a payment investigation, etc.) after you are enrolled, call the Bill Pay Hotline at (888) 908-7496, 24 hours a day, 7 days a week. There is also an extensive help section within the system that should help answer many of your questions without making a call.

If you have questions or need help with enrollment, call Member Services at (404) 874-1166 or (800) 533-2062 Monday through Friday, 8:00 A.M. to 5:00 P.M. EST.

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Can I Test The Bill Pay Service Before I Enroll?

Yes, click HERE for a full demo of the service.

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