Welcome to Georgia's Own Credit Union. Your accounts have automatically been transferred to the Georgia’s Own Credit Union system. You
do not have to do anything to initiate this change. We do ask, however, that you complete all sections of the
documents entitled Account Form and LoanLiner Open-End Plan Signatures and return them as soon
as possible in the postage paid return envelope.
Savings - Your membership number will change, although your service will not be affected. Your new membership
number may be found on the membership card you received in the mail. You will be issued a new Georgia’s Own ATM card to
replace your existing card.
Savings Certificates and IRAs – Your GPCCA Certificate and/or IRA Account(s) have been
invested in a Savings Certificate with Georgia’s Own at the same rate and term. If you don’t yet have a Certificate or
IRA Account, we have a wide-array of options, all offered at highly competitive rates and attractive terms. For
details, visit georgiasown.org or call the Certificate/IRA Department at 404.874.1166 and select option 6, or outside
Atlanta, dial 800.533.2062, option 6.
All Account Transfers, Payroll & ACH deductions will continue to function just as they were set up at GPCCA.
Checking - Your checking account number will not change, and you can continue to use your existing checks.
You will be issued a new ATM or Check Card to replace your existing card. Should you have any automatic
deductions connected to your GPC Check Card, please contact those merchants to provide them with your
new Check Card number once your new card has been received.
If you do not already have a checking account with GPCCA, now’s a great time to switch. In addition to free and
unlimited ATM withdrawals, the ability to earn interest and pay no monthly service fees, our checking accounts
come with $800 Overdraft Privilege* for those 18 years and over who qualify.
24/7 Audio Response –For expedient access to your new accounts, Georgia’s Own invites you to use Tele-Talk Plus, our Voice Response System. If you are an existing user of CU24 Audio Response, access Tele-Talk Plus by dialing 404.874.0242 or 800.533.3817. You will need your new account number which is shown on the membership card along with a PIN. Further sign-in instructions will be mailed to you in a separate mailing. If you run into problems using our advanced Tele-Talk Voice Response System, give us a call at 404.874.1166 or 800.533.2062.
If you are not taking advantage of this service, contact us to establish your inquiry access. Once established, a signature card will be sent to you for verification. Upon receipt and verification, we will increase your service level to include monetary transactions, as well as inquiries. For complete Tele-Talk Plus instructions, please visit the Tele-Talk page of our website under “products and services” at georgiasown.org.
Home Banking –After November 30, 2009, if you were set up for Home Banking at GPCCA, your home banking
service with Georgia’s Own will be established and ready for your use. To access home banking, go to Account
Login on the left-hand side of our home page at georgiasown.org. You will need your Online ID, which is
the account number shown on the membership card, along with your temporary password. Your temporary password will be mailed to you in a separate mailing. If you run into problems signing in, contact
us for assistance. If you are not already signed up for Home Banking with GPCCA, get started today. Simply
stop by any branch office or call 404.874.1166, 800.533.2062.
eStatements –To take advantage of the ability to view your statements electronically and see copies of your
checks online, simply login into home banking, click on the Services tab, and select Register for eStatements.
You’ll be doing both yourself and the environment a favor. If you find that you need to access a GPCCA
e-statement please contact Member Services at 404.874.1166 or 800.533.2062 for additional assistance.
(Home banking is required to sign up for eStatements).
Bill Pay –Georgia’s Own Online Bill Pay is the safe, simple, and secure way to pay your bills electronically. Bill Pay is
free to all Georgia’s Own members. To start using Bill Pay, you must have a Georgia’s Own Checking Account
and be enrolled in home banking. Simply log-in to home banking and click on the Bill Pay tab to register if
you don’t already have this convenient service. If you are already enjoying Bill Pay, here are a few things
you’ll need to know.
In GPCCA’s current system, you must enter a date several days before the actual due date of the bill to allow
for processing time. At Georgia’s Own, you will need only to enter the due date of the bill and the bill is
guaranteed to be paid on that date, as long as the bill payment is scheduled in a timely manner. In most
cases, the funds for the payment will be deducted from your account on the date the payment is to be paid,
not when the payment is sent, unlike the current process at GPCCA. Going forward, payments cannot be
scheduled on the weekend or a holiday. If a recurring payment falls on a weekend or holiday, it will be made
the next business day.
To allow for a smooth transition, the Bill Pay service will be unavailable beginning 11/30 until 12/04. In
addition, any payment that has previously been scheduled to process on 12/1 – 12/7, will reach the biller on
12/7; please adjust the process date back a few days now for any payments in this date range if the payment
would need to arrive before 12/7. We apologize for any inconvenience. If you already use the Bill Pay
service, we will mail additional information to you on the Georgia’s Own Bill Pay System in November.
Loans –If you already have a loan with GPCCA, the terms of your contract will not change; in other words, unless
your loan contract with GPCCA states differently, you will have the same due date and payment amount. You can
pay your bill from your Credit Union account over the phone, online or in person. If you don’t already have an automated
payment set up and would like to take advantage of this convenience, simply contact the Credit Union after
December 1, 2009 at 404.874.1166 or 800.533.2062.
To facilitate any new loan requests, be sure to complete the LoanLiner ® Open-End Plan Signatures section of the
previously referenced Account Form. If you have a loan at another financial institution, give us a call today. Chances
are you could refinance and save.
Visa® Credit Cards –Your GPCCA Visa Credit Card will continue to work as it normally would. You will be
issued a Georgia’s Own Visa Credit Card in early 2010. Although you will not be able to access your credit
card information in our Home Banking system for your existing GPCCA card, you can go directly to
www.eZCardInfo.com to obtain that information, or call Georgia’s Own Visa Department at 404.874.1166,
800.533.2062 option 3. Once your new card has been issued, your credit card information will be available
in Home Banking.
We stand for the prosperity of our members, unmatched service, and a healthy planet.